Cancellation Policy - In order to effectively manage our appointment schedule, we require a minimum of 24 hours’ notice for any changes or cancellations. Cancellations made with less than 24 hours’ notice will incur a fee equal to 50% of the scheduled services. Failure to attend an appointment without prior notification (“no-call/no-show”) will result in a charge for the full cost of the services booked.

Short-notice cancellations or modifications significantly impact our operations and our professional staff, as these appointment times are difficult to fill and lead to lost revenue.

Please be advised that the card on file will be charged on the day of the scheduled appointment. We appreciate your understanding and adherence to these policies, which enable us to maintain efficient operations and provide quality service to all clients.

Refund Policy - We take great pride in and stand firmly behind the quality of our craft and artistry. While refunds are not offered, we are fully dedicated to your satisfaction. If you are dissatisfied with any aspect of your experience, we invite you to contact us within 7 days of your appointment so we may consult with your original service provider and develop a solution to address your concerns.

To maintain continuity and ensure the highest standard of service, we kindly request that any follow-up appointments be scheduled with the same stylist at no additional cost. Your comfort and satisfaction remain our highest priority, and we look forward to the opportunity to exceed your expectations.